Managed Infrastructure
Proactive management of your IT infrastructure: servers, storage, network and security. 24/7 monitoring, patching and dedicated support.
At a glance
Don't have a dedicated IT department or want to free up your technicians for more important projects? We take care of keeping your servers running, updating them, monitoring them and stepping in when something goes wrong.
Want to know more?
We take over the day-to-day management of your infrastructure: monitoring, security updates, backups and incident response. You get a dedicated point of contact and receive monthly reports on system health. Response times are contractually guaranteed.
Why choose this service
Focus on business
Free your team from operational tasks so they can focus on innovation and growth.
Guaranteed SLAs
Response and resolution times defined contractually.
Predictable costs
Fixed monthly fee, no surprises. Plannable IT budget.
Why outsource IT management?
Managing IT infrastructure internally requires specialized skills, expensive tools and dedicated 24/7 staff. For SMBs, outsourcing IT management is the most efficient choice.
What the service includes
24/7 Monitoring
- Proactive monitoring of servers, storage, network
- Automatic alerts on anomalies and critical thresholds
- Preventive intervention
- Real-time dashboard
Patching & Updates
- Regular OS and firmware patching
- Priority security updates
- Agreed maintenance windows
- Pre-production testing
Backup & Recovery
- Automated daily backup
- Configurable retention
- Periodic restore tests
- Disaster recovery plan
Technical Support
- Dedicated helpdesk with guaranteed SLAs
- Engineering escalation
- On-site support when needed
- Up-to-date knowledge base
Service levels
| SLA | Response time | Resolution time | Monitoring |
|---|---|---|---|
| Basic | 4 hours | 8 hours | Mon-Fri 8am-6pm |
| Business | 2 hours | 4 hours | Mon-Fri 7am-10pm |
| Enterprise | 30 min | 2 hours | 24/7/365 |
Managed technologies
- Servers: Dell, HP, SuperMicro - physical and virtual
- Virtualization: VMware vSphere, Proxmox, Hyper-V
- Storage: NetApp, Dell EMC, Synology
- Network: Cisco, Juniper, Fortinet
- Cloud: AWS, Azure, Google Cloud
Other services Cloud & Datacenter
Discover our other cloud & datacenter services.
Cloud Migration
Secure, planned migration from your on-premise datacenter to the cloud. Assessment, planning and execution with zero operational disruptions.
Hybrid Cloud Architecture
Design of hybrid architectures combining on-premise datacenters and public cloud. Flexibility, control and compliance in a single infrastructure.
Disaster Recovery as a Service (DRaaS)
Automatic replication and failover in case of disaster. Ensure the operational continuity required by NIS2.
Backup as a Service (BaaS)
Managed, encrypted and immutable backup to protect business data from ransomware, human error and disasters.
Ready to get started?
Contact us for a free consultation. We will help you find the best solution for your business.